Refund Policy

Refund & Exchange Policy Thank you for shopping at JVCTori Home Decor. We want you to love your purchase! If you're not completely satisfied, we're here to help. Exchanges We offer exchanges within 15 days of the delivery date. To be eligible for an exchange, your item must be: Unused and in the same condition you received it In its original packaging Accompanied by proof of purchase To initiate an exchange, please contact us at JVCtorihomedecor@gmail.com within 15 days of receiving your order. Return Shipping Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. Non-Returnable Items The following items are final sale and cannot be exchanged: Sale or discounted items Items marked as "Final Sale" at the time of purchase Seasonal products Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery at JVCtorihomedecor@gmail.com with photos of the damage. We will arrange a replacement or full refund at no cost to you. How to Start an Exchange Email us atJVCtorihomedecor@gmail.com with your order number and reason for exchange We'll confirm eligibility and provide return instructions Ship the item back to us using a trackable method Once received and inspected, your exchange will be processed within 5-7 business days